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10 Best Practices for Lead Service Line Replacement Programs

November 7, 2025
3
Min Read
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Lead contamination in drinking water is a serious public health concern, particularly for vulnerable populations such as children and pregnant women. The Lead and Copper Rule (LCR) and its new Lead and Copper Rule Improvements (LCRI) were established to protect public health by minimizing lead and copper levels in drinking water. One of the critical requirements of the LCRI is replacing Lead Service Lines (LSLs). While the 2037 deadline for replacing all LSLs and galvanized requiring replacement (GRR) lines seems in the distant future, utilities must keep up their efforts to ensure compliance and safeguard public health.

Best Practices for Lead Service Line Replacement (LSLR) Programs

1. Develop a Comprehensive Inventory

Accurately identifying and documenting the locations of LSLs is essential for effective lead pipe replacement programs. Developing and maintaining comprehensive inventories of LSLs involves using advanced mapping and data collection tools to create a detailed inventory of all LSLs within the distribution system.

2. Prioritize High-Risk Areas

Utilities should prioritize LSLR in high-risk areas, such as neighborhoods with older infrastructure or areas with a history of lead contamination. By focusing on high-risk areas first, utilities can reduce the risk of lead exposure and protect public health more effectively.

3. Engage with Customers

Utilities must implement strategies to inform customers about the replacement process, address their concerns, and encourage participation. This can include sending informational brochures, hosting community meetings, and using social media to communicate with customers.

4. Secure Adequate Funding

Secure adequate funding for utilities to support their LSLR programs can involve applying for grants, seeking government funding, and exploring partnerships with private organizations.

5. Allocate Resources Efficiently

Utilities must develop detailed project plans that outline the necessary resources, including labor, equipment, and materials. By allocating resources efficiently, utilities can ensure that replacements are completed on schedule and within budget.

6. Implement Advanced Technologies

Utilities can use predictive models to identify high-risk areas, automate report generation to enhance efficiency, and enable seamless data integration to improve accuracy. These technologies help utilities meet Lead and Copper Rule Improvements (LCRI) requirements and manage replacements more effectively.

7. Conduct Post-Replacement Sampling

Ensuring that lead levels remain low after replacement is critical for maintaining compliance with the LCRI and protecting public health. Utilities must conduct post-replacement sampling to verify that lead levels are within acceptable limits. This involves offering water quality samples to residents with lead, GRR, or unknown service lines, and collecting water samples from replaced service lines for lead content analysis.

8. Maintain Transparent Communication

Transparent communication with customers and stakeholders builds trust and ensures the success of LSLR programs. Utilities should provide regular updates on the progress of replacements, share sampling results, and address any concerns promptly.

9. Monitor and Evaluate Progress

Continuous monitoring and evaluation of LSLR programs are crucial for ensuring their effectiveness and for demonstrating compliance with the LCRI. Utilities should establish performance metrics and regularly assess their progress against these. This can involve tracking the number of replacements completed, analyzing sampling results, and evaluating customer feedback.

10. Collaborate with Stakeholders

Collaboration with stakeholders, including government agencies, community organizations, and industry experts, can enhance the success of LSLR programs. Utilities should seek input from stakeholders, share best practices, and work together to address challenges and achieve common goals in line with LCRI requirements.

By implementing these best practices, utilities can develop and execute successful LSLR programs that reduce the risk of lead contamination, enhance customer trust, and demonstrate their commitment to regulatory compliance.

Meeting the 2037 deadline requires careful planning, resource allocation, and coordination among various stakeholders. By leveraging advanced technologies and data analytics, utilities can streamline the replacement process and ensure the timely completion of replacement programs. Ultimately, the successful replacement of LSLs is essential for safeguarding public health and ensuring the safety of drinking water.

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Written by
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Mark Zito, GISP
Product Leader | Senior Solutions Consultant
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he/him
Mark has over 15 years of experience in geospatial data science and is an expert in Lead & Copper Rule software, including leadCAST.

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