THIS STATEMENT IS EFFECTIVE AS OF SEPTEMBER 3, 2026
Your privacy is important to Trinnex and its subsidiaries (“we,” “our,” “us”) and we recognize the importance of protecting the privacy of information you share with us. This Privacy Statement describes Trinnex’s practices regarding the collection, use and disclosure of personal information that may be collected when you interact with this website, our mobile application, and any other product or service that links to this Privacy Statement (collectively, the “Services”).
Your entry of information on our websites constitutes your acknowledgement of receipt of this Privacy Statement, and your consent for us to collect, use and disclose the information in accordance with this Privacy Statement.
What’s covered by this Privacy Statement
This Privacy Statement covers any Service which links to this Privacy Statement. This Privacy Statement does not cover, and we are not responsible for third-party websites or applications that may be linked from our websites as described in the Links to Other Websites and Third Parties section of this Privacy Statement. These websites are hosted and maintained within the United States.
This Privacy Statement does not address our privacy practices related to Trinnex job applicants, employees, and other employment-related individuals. To obtain a copy of our employee privacy policy, please email privacy@trinnex.io. This Privacy Statement also does not cover or address how our customers may process personal information when they use our Services, or how we may process personal information on their behalf in accordance with their instructions where we are acting as their service provider or processor. As a result, we recommend referring to the privacy notice of the customer with which you have a relationship for information on how they engage service providers, like us, to process personal information on their behalf. In addition, we are generally not permitted to respond to individual requests relating to personal information we process on behalf of our customers, and we recommend directing any requests to the relevant customer.
Information We Collect
We, and our third-party partners, may automatically collect information you provide to us and information about how you access and use our Services when you engage with us. We typically collect this information through the use of a variety of our own and our third-party partners’ automatic data collection technologies, including (i) cookies or small data files that are stored on an individual’s computer and (ii) other, related technologies, such as web beacons, pixels, embedded scripts, mobile SDKs, location-identifying technologies and logging technologies. Information we collect automatically about you may be combined with other personal information we collect directly from you or receive from other sources.
We, and our third-party partners, use automatic data collection technologies to automatically collect the following data when you use our services or otherwise engage with us:
All of the information collected automatically through these tools allows us to improve your customer experience. For example, we may use this information to enhance and personalize your user experience, to monitor and improve our products and services, to offer communications features such as live and automated chat, and to improve the effectiveness of our products, services, offers, advertising, communications and customer service. We may also use this information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including targeted content and advertising; (c) identify you across multiple devices; (d) provide and monitor the effectiveness of our services; (e) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our products and services.
The first time that you visit our website, we notify you about our use of cookies through a notification banner. You may withdraw your permission for using certain cookies at any time by following the opt out link provided in the cookie banner. For information about the choices you may have in relation to our use of automatic data collection technologies, please refer to the Your Privacy Choices section below. For additional details about the cookies we use on our websites and to adjust your preferences with regard to those cookies, please visit our “Cookie Preferences” manager linked in the footer of our websites.
SMS Messages
By submitting a telephone number to us you agree that a representative of Trinnex can contact you at the number you provide for service or transaction-related messages, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of our products and/or services.
Disclosure, Sharing and Transfer of Your Information
We may disclose, share and transfer your information to the extent consistent with applicable law and in the following circumstances:
Third party Service Providers may also act on our behalf to collect and use data that assists in the hosting, maintenance, and improvement of this website. Service Providers are third-party entities that provide specific services (e.g., online job application intake) on behalf of Trinnex and are contractually prohibited from using your personal information for any purposes other than to deliver the requested services to us.
Trinnex requires Third Party Service Providers who process information on Trinnex’s behalf to provide adequate safeguards for your personal information (e.g., restriction of their access, use and disclosure of personal information, solely to meet their contractual obligations in the performance of the specific functions described above). A copy of these safeguards may be made available by writing to us at the address provided in the Contact Us section below.
Your Privacy Choices
The following privacy choices are made available to all individuals with whom we interact. California residents may also have additional choices regarding your personal information. Please refer to our California Residents section below for information about additional privacy choices that may be available to you.
Cookies and Similar Technologies
A cookie is a small piece of data that a website can send to your browser, which may then be stored on your hard drive as a “tag” that identifies your computer. Cookies can allow us to properly format the web page on subsequent visits for your specific computer and browser, letting us personalize your experience and tailor our interactions with you. Cookies also help us to gather anonymous statistics about usage and effectiveness of our website. An example of this is Trinnex’s use of Google Analytics. The tool uses cookies to collect standard Internet login formation and visitor behavior information. The information generated by the cookie about your use of this website, including your IP address, is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for us. We do not seek to link an IP address with the identity of a computer user. If you do not want any information to be collected and used by Google Analytics, you can install an opt-out in your web browser. Google’s ability to use and share information collected by Google Analytics about your visits to this website is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.
We occasionally embed video content from websites, such as YouTube, Vimeo or Storify, which may embed their own cookies from these websites. These Third-Party websites may set a cookie when you are also logged in to their service. Trinnex does not control the dissemination of these cookies. You should check the relevant third-party website for more information about these.
Most web browsers automatically accept cookies, but you can change your browser’s settings to disable cookies if you wish. However, disabling them could diminish the functionality of the website and negatively impact your experience with our website. We do not use flash cookies.
Advertising and Marketing
When you visit or use our third-party partners’ sites, you may engage with cookies, plugins or similar technologies that are controlled by your privacy settings on those sites. Depending on your settings, our third-party partners may collect and share information with us, including when you view, like or share content/posts we have published on their platforms. We may also receive information about you when you use features on partner sites (such as “Apply with LinkedIn,” which lets you pre-populate job applications with your profile data on job forums outside LinkedIn).
As a result of your settings, activity, and the personal and professional demographic data you include on the third party partner sites, we may target advertisements about our services to you within their platforms and partner sites. We may also display interest-based ads, sometimes referred to as personalized or targeted ads, using information you make available to us when you interact with our site, content, or services and/or products.
Ad companies working on our behalf sometimes use technology to serve ads about our products and services via their partner sites. This type of advertising is often referred to as retargeting; for example, you may visit our site, read about a product or service, leave our site and then see a display ad on another site about the same product or service. Those third parties automatically receive your IP address when this happens. They may also use cookies to measure the effectiveness of the ads and to personalize ad content. We do not have access to or control over cookies or other features the third party websites may use, and the information practices of these third parties are not covered by our Privacy Policy. If you wish to opt-out of this type of online tracking, please visit the Digital Advertising Alliance’s website available at http://www.aboutads.info/choices/ or https://www.youronlinechoices.com/ or the Network Advertising Initiative’s website available at https://optout.networkadvertising.org/?c=1 for more information.
Certain devices provide individuals with the option to turn off targeted advertising for the entire device (such as Apple devices through their App Tracking Transparency framework or Android devices through their opt out of ads personalization feature). Please refer to your device manufacturer’s user guides for additional information about implementing any available device-specific targeted advertising opt-outs.
To summarize the types of data we use when targeting ads, the following may be used separately or combined:
We will not use personal information we collect for materially different, unrelated, or incompatible purposes without providing you with notice and/or updating this Privacy Policy.
In addition to marketing and advertising our services, we use information that you provide to share communications related to news and events happening in the industry or sector for which you’ve requested information or that may be of relevance to you (e.g., legislative alerts).
We use data, including your feedback, to conduct research and development for our services to provide you and others with a better, more intuitive, and personalized service experience.
Security
Trinnex takes reasonable administrative, technical, and physical measures to protect the security of Personal Information from unauthorized access, use, and disclosure. This includes policies that limit access, technical controls including firewalls, and other security measures. We also require our partners and Service Providers protect such information that we provide to them. Nonetheless, the transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically on our website, and transmission of such data is therefore entirely at your own risk.
Retention
Information collected through this website will be retained for the period necessary to fulfil the purposes outlined in this Privacy Statement, and in accordance with our legitimate business interests and applicable law, unless a longer retention period is required or permitted by law.
To determine the appropriate duration of the retention of personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting, and other applicable obligations.
Once retention of the personal information is no longer reasonably necessary for the purposes outlined above, we will either delete or deidentify the personal information or, if that is not possible (for example, because personal information has been stored in backup archives), we will securely store the personal information and isolate it from further active processing until deletion or deidentification is possible.
Links to Other Websites and Third Parties
To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media platforms), to apply for a job at Trinnex, or to interact with some of our Service Providers, we may provide links or embed Third-Party applications that provide these connections. Trinnex is not responsible for the collection of personal information or the security or privacy of information on any Third-Party websites or applications. Your use of these links is subject to the Third Party’s privacy policy, and you should become familiar with their practices before using the links or applications. Trinnex cannot guarantee the privacy and safety of these websites and is therefore not responsible for any content you post. Use these features at your own risk.
Children’s Privacy
This website is intended to be used by adults and corporate entities interested in our solutions and services, and, as such we do not knowingly collect or store personal information from anyone under the age of 16. If at any time we are informed that a visitor under the age of 16 has submitted information to us through this website, we will endeavor to promptly delete the information.
By using our website, you affirm that you are at least 16 years of age or older. We are not liable for any damages that may result from a user’s misrepresentation of age.
Changes to this Privacy Policy
Due to changes in technology or legal requirements, we may revise this Privacy Statement from time to time. We will notify you of any material changes by posting those changes on this page, notifying you in the mobile app, or by other appropriate means.
Accessibility Statement
We are committed to making sure that our website is accessible to everyone. To access this Privacy Statement in an alternative form, please email us at privacy@trinnex.io. For more information, please see our Accessibility Statement.
ADDITIONAL DISCLOSURES TO CALIFORNIA RESIDENTS:
These disclosures supplement the information contained in our Privacy Policy by providing additional information about the privacy rights available to California residents and our personal information processing practices relating to those individuals. For a detailed description of how we collect, use, disclose, and otherwise process personal information, please read our Privacy Policy.
“Shine the Light Law”
California’s “Shine the Light” law (Civil Code § 1798.83) provides certain rights to California residents that have an established business relationship with Trinnex with regard to the disclosure of certain types of personal information to third parties for their direct marketing purposes. While Trinnex does not provide your personal information to third parties for their use in direct marketing, under California law, California residents have the right to opt-out of such use of your personal information if it occurred.
California Consumer Privacy Act (“CCPA”)
The CCPA provides California residents with specific rights regarding their personal information. This section includes disclosures required under the CCPA and further describes your CCPA rights and how to exercise those rights.
Information We Collect
California law requires we provide disclosures to you about what personal information we collect by reference to the enumerated categories of personal information set forth within California law. To address this obligation, we have identified the relevant enumerated California personal information categories for the personal information described in the “Information We Collect” section of our Privacy Policy below:
Sensitive Personal Information
We only use or disclose sensitive personal information where reasonably necessary and proportionate for the purposes of providing products and performing services you have requested, verifying and improving the products and services we provide, detecting security incidents, fraud, and other illegal actions, ensuring the physical safety of natural persons, performing services on behalf of the business, or short-term transient use. We only collect and process sensitive personal information without the purpose of inferring characteristics about the relevant individual, and we do not sell sensitive personal information or process or otherwise share sensitive personal information for the purpose of targeted advertising.
Disclosures of Personal Information
As described in the “Disclosure, Sharing and Transfer of Your Information” section of our Privacy Policy, we disclose personal information with a variety of third parties for business purposes or we may sell or share your personal information to third parties for targeted advertising purposes, subject to your right to opt out of selling or sharing (see the “How to Exercise Your Rights” section below).
In the previous 12 months, we have sold or shared for targeted advertising purposes identifiers to third party advertising and analytics partners and providers.
Please note we do not sell the personal information of individuals we know to be less than 16 years of age or share such information for targeted advertising purposes
Deidentified Information
We may at times receive, or process personal information to create, deidentified information that can no longer reasonably be used to infer information about, or otherwise be linked to, a particular individual or household. Where we maintain deidentified information, we will maintain and use the information in deidentified form and not attempt to reidentify the information except as required or permitted by law.
Your California Privacy Rights
If you are a resident of California, you may have the following rights under the CCPA:
While California residents have the right to opt-out of the sale of their personal information under CCPA, we do not sell personal information to any third parties for monetary or other valuable consideration. Nonetheless, we have provided California residents with the ability to opt-out of our limited digital advertising activity as described below.
Automated Decision-Making and Profiling
We do not conduct automated processing of personal information for the purposes of evaluating, analyzing, or predicting an individual’s personal aspects in furtherance of decisions that produce legal or similarly significant effects. As a result, we do not provide a right to exercise control over such forms of automated decision-making and profiling.
How to Exercise Your Rights
If you are a California resident and you want to exercise any of your rights as set forth above, please contact us at us at (888) 312-9266 or email us at privacy@trinnex.io or submit your request online. For all requests, it is helpful to put the statement “California Privacy Rights” in the body of your request and describe the nature of your request.
To exercise your right to opt-out as it relates to the use of cookies and related technologies that involve the sale of personal information or the use of personal information for targeted advertising purposes, please click the “Cookie Preferences” link in the footer of the website and adjust your preferences accordingly. If you are visiting our site with the Global Privacy Control enabled, any cookies that constitute sales or are used for targeted advertising should already be turned off automatically in our cookie preference manager. Please note this opt-out tool is website, device, and browser specific, so you will need to change your preferences on each device and browser you use to interact with the specific website you are visiting. In addition, you can also opt-out of cookie-based sales by businesses that participate in the Digital Advertising Alliance’s CCPA Opt-Out Tool by visiting https://www.privacyrights.info/.
Before processing your request to exercise certain rights, we may need to verify your identity and confirm you are a resident of California. In order to verify your identity, we will generally either require the successful authentication of your account, or the matching of sufficient information you provide us to the information we maintain about you in our systems. As a result, we require requests submitted through our online form and toll-free number to include your name, street address, city, state, and zip code. In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity or locate your information in our systems, or where you are not a resident of California.
Submitting Authorized Agent Requests
In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf through the designated methods set forth above where we can verify the authorized agent’s authority to act on your behalf. In order to verify the authorized agent’s authority, we generally require evidence of either (i) a valid power of attorney or (ii) a signed letter containing your name and contact information, the name and contact information of the authorized agent, and a statement of authorization for the request. Depending on the evidence provided, we may still need to separately reach out to you to confirm the authorized agent has permission to act on your behalf and to verify your identity in connection with the request.
Contact Information
If you have any questions, inquiries, individual rights requests or complaints, please contact us at:
Trinnex
670 N. Commercial Street
Suite 208
Manchester, NH 03101 USA
Attn: Privacy Office
Email: privacy@trinnex.io
Data Controller
As it pertains to users of our websites the controller of your personal information is Trinnex, 670 N. Commercial Street, Suite 208, Manchester, NH 03101, USA.