In an era where aging infrastructure, workforce constraints, and tightening regulations challenge wastewater utilities, The Mattabassett District in Connecticut is setting a new standard through outcome-driven digital transformation. Featured in the Summer 2025 issue of the NEWEA Journal, this case study showcases how the District worked with Trinnex to embrace a strategic, phased approach to modernize its compliance and operations with the help of Trinnex solution: waterCAST WQ.
"Through the integration of real-time data collection, reporting automation, and compliance tracking, the District is optimizing its processes, reducing environmental impact, and achieving cost and time savings. This initiative is a model for other wastewater utilities aiming to leverage digital technologies for improved performance and operational efficiency."
Read to learn how water and wastewater utilities can evolve their processes by embracing a digital transformation that streamlines compliance, reporting, and operations. By applying the Jobs-To-Be-Done framework, implementing a centralized digital platform, and following a phased “Crawl–Walk–Run” approach, the District has unified data, automated key processes, with the end goal of improved regulatory performance and better public health outcomes. This scalable model highlights how utilities can modernize efficiently while enhancing service and sustainability.
For the complete in-depth story, be sure to read the full article in the NEWEA Journal.
