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Managing Complex Service Transfers Amidst Rapid Regional Growth and Fragmented Records
The organization needed to merge seven independent collection districts without disrupting services. This required doubling the system footprint and adding 45,000 customers within two years while navigating tight deadlines and reconciling disparate operations and maintenance records.
Unified Digital Integration Framework Using Cityworks Technology
Our team utilized a data-centric approach to bridge the gap between raw infrastructure data and regional operations. The solution focused on three primary tasks: customer billing identification, operations and maintenance consolidation, and records integration. By implementing the Cityworks platform, our team converted legacy documentation into a live, actionable asset inventory. This technology allowed staff to access new assets in real-time, enabling them to create and log prioritized work orders on the very first day of service. The framework itemized every operations record, providing a single source of truth for managing 735 miles of sewer line. This digital transformation ensured that renewal efforts were data-justified and capacity expansion remained aligned with the county's future growth needs. By automating workflows and digitizing maintenance history, our team empowered the utility to move from reactive management to a structured, data-centric operation.
Achieving On-Schedule Go-Live for All Consolidated Utility Operations
The utility successfully transitioned every subdistrict on schedule for both billing and maintenance functions. By digitizing operations records, staff achieved Day 1 operational readiness, improving overall efficiency while providing the capacity required for long-term regional development.
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