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Navigating Rapid Workforce Transitions and Cultural Shifts Amidst Regulatory Change
The department faced dramatic demographic changes due to retiring personnel and a broader mission shift. These transformations threatened team alignment and operational performance across 130 square miles, requiring a holistic talent strategy to maintain service quality.
Strategic Performance Tracker and Enterprise Knowledge Capture System
Our team developed a custom strategic tracking tool to transform organizational goals into actionable progress metrics. This digital solution overlays the strategic plan against the EPA’s Ten Attributes of Effectively Managed Utilities, providing a holistic view of capacity, technology, and resourcing. To bridge the gap created by workforce turnover, our team implemented an enterprise-wide knowledge capture system that preserves critical expertise. The solution included a human talent strategy featuring succession planning and tailored technical training for both engineering and administrative departments. By facilitating leadership coaching and cultural alignment workshops, our team helped the department sync workforce development with its model urban water mission. This data-centric approach ensures performance remains high as the utility adapts to evolving environmental and operational demands. By guiding reorganization efforts, our team helped the department function as a model 21st-century utility.
Enhanced Team Alignment and Preserved Institutional Knowledge Across Utility
The partnership delivered a resilient organizational structure and improved team performance across the 130-square-mile utility. Leadership now uses digital tracking tools to visualize goal progression, ensuring institutional memory is preserved and core services are upheld for 2 million residents.
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