Overcoming Siloed Systems and Manual Data Inefficiencies in Utility Operations
The Utilities Department faced challenges from disconnected SCADA platforms, heavy reliance on manual data entry, and outdated customer information systems. These integration gaps created data silos, hindering efficient decision-making and the tracking of critical performance indicators across complex global treatment and distribution networks.
A Pragmatic Digital Roadmap for Enterprise-Wide Systems Integration
Trinnex delivered a comprehensive digital strategy prioritizing eight impactful projects to modernize the utility's digital ecosystem. The solution centers on centralized data management through a robust warehouse architecture, ensuring real-time access and advanced analytics for leadership. By leveraging Advanced Metering Infrastructure (AMI) data beyond billing, the roadmap enables proactive leak detection and optimized revenue collection. The strategy further integrates GIS and CMMS platforms to streamline asset management and operational planning. This framework bridges the gap between raw data and action by digitizing manual processes, enhancing OT/IT security, and fostering a culture of continuous, data-driven improvement to meet future demands.
